Rail Company Engages BluWave to Secure a Debt Collection Partner

A rail company backed by an infrastructure investment firm sought a reputable debt collection agency to recover $40,000 from a one-time customer who had become unresponsive. The company, which owns and operates multiple rail terminals across North America, wanted a solution that avoided legal action but effectively pursued repayment.

The company had inherited the customer after acquiring a rail terminal and had attempted multiple outreach efforts –including in-person meetings and direct payment requests – without success. With no signed agreement in place and the debtor flagged as a high-risk entity, the company needed a collection agency experienced in working with private equity-backed firms to manage the recovery process professionally.

BluWave quickly connected the rail company with a shortlist of debt collection agencies known for their success in recovering outstanding payments while maintaining professional relationships. The selected firm specialized in contingency-based collection, issuing demand letters, making structured outreach efforts and leveraging industry channels to increase pressure on delinquent accounts.

The debt collection agency sourced by BluWave successfully initiated recovery efforts, significantly increasing the likelihood of repayment while allowing the company to focus on its core operations. The engagement also helped the company refine its internal credit and collections process to prevent similar issues in the future.