How Pandemic-Era Managers Can Level Up By Using Collaboration Tools

 

Effective managers are capable of articulating their company’s values and a clear set of concrete goals, while also maintaining a commitment to diversity and open communication. These principles will help companies move from a rigidly hierarchical dynamic in which workers feel disconnected from their jobs to one in which they feel like stakeholders and partners whose opinions are valued.  

As someone working in the area of third-party resources, it’s evident that managers of today are connecting the dots between the agile workforce, remote workers, and full-time employees. This is no simple task, but with a few basic shifts in thinking it’s entirely possible and produces desirable results. 

As we enter a new era of remote work, managers will be under increasing pressure to improve communication and collaboration among diverse teams (no matter where they are in the world) and provide employees with a common goal to rally around. 

Here are my top four suggestions for building and maintaining high performing teams that will remain loyal long after the dust settles: 

#1 – Motivate Your Employees by Sharing Your Values and Goals 

#2 – Recognize That Diversity Is an Engine of Innovation 

#3 – Keep the Lines of Communication Open 

#4 – Build Greater Participation 

 

For more insights, and details on the “how”, please check out my full article, published in Toolbox HR. And as always, if you have questions or need anything from BluWave please reach out! 

 

 

 

An interview with the American Investment Council’s Drew Maloney

At a time when companies are in desperate need of capital (and every other form of support they can get), the private equity industry has assumed a larger role in the U.S. economy. That’s why now is a good time to take a closer look at private equity – how it functions, the ways in which it’s misunderstood, and how it can help companies get through one of the most difficult economic downturns in decades. Drew Maloney is the President and CEO of the American Investment Council (AIC), and we’re delighted that he was willing to speak with us about how his industry works, how PE firms are responding to COVID-19, and what other companies can learn from private equity.  

Sean Mooney: What role does PE play in the U.S. economy?  

Drew Maloney: Private equity plays a significant role in the economy – the industry invests in more than 30,000 companies in every state and district, directly employs 8 million workers, and provides capital, expertise, and supply chains to help companies grow and restructure. PE investments also provide significant returns to retirees throughout the country, making retirements more secure.  

During economic distress like this one, flexible and patient capital is more important than ever for businesses to stay open and continue to employ their workers.  

SM: What are the biggest misconceptions about the industry?   

DM: At AIC, our primary mission is to educate policymakers about success stories. In the news cycle, conflict sells. But the majority of PE deals are successful. The fact is that private equity investors are deeply committed to the success of their portfolio companies. In addition to the reputational risk of failed investments, they’re required to have “skin of the game” and invest in the funds that they manage. 

PE firms invest in businesses of all sizes, but particularly in the middle market. Many of these businesses don’t get the attention of the big splashy public companies, so the public doesn’t necessarily hear about the value that private equity is able to create in their portfolio companies. It’s incumbent on the industry to explain how we’re helping companies get through COVID-19 and making the economy stronger. We have to define ourselves or others will define us. 

SMHow did the private equity industry perform during the Great Recession? 

DM: PE-backed companies are better positioned to ride out a downturn – during the last recession, for example, they generated returns well above 10 percent per year. For one thing, they’re much more nimble, agile, and can move faster. For another, they have operational expertise, access to capital, and extensive networks, which eases the burden on managers and allows them to take the time to create lasting value. This is what I describe as long-term, patient capital. 

SMHow is the PE industry responding to COVID-19?   

DM: PE managers are working to save and strengthen the businesses in their portfolio. As liquidity dried up earlier this year, private equity managers made PIPE deals with public companies, invested in debt instruments in dislocated markets, and made equity investments in businesses that needed capital to ride out the pandemic. They also contributed to their communities, donating hospital beds, spearheading back to school initiatives, and providing resources to teachers and parents 

For example, we recently launched a new Back to School initiative because we know so many families are trying to navigate this unprecedented school year. If you visit our website, you can learn how private equity-backed companies are helping make school safer and more accessible for students, teachers, and parents.   

SMWhat can non-PE backed companies learn from the PE industry, particularly during COVID-19?  

DMFirst of all, they need to have the flexibility to react to a rapidly changing marketplace. They should always think ten years out and try to make decisions over the long term. It’s also important to avoid panicking – tap into your networks, develop a plan, and be prepared for an environment of uncertainty for the foreseeable future.

Interim CFO Needed to Quickly Integrate New PE Platform Portco

An interim chief financial officer with relevant niche experience was needed

A private equity firm purchased multiple IT managed services companies with the intention of integrating them into one streamlined platform. The firm needed an interim chief financial officer immediately, but they did not have time or patience to sift through scores of unvetted, mixed-quality candidates. Rather, they wanted a candidate from a targeted subset of pre-vetted, PE-grade interim CFOs that fit their specific needs by company size, budget, industry, culture and geography. Crucially, the firm also needed an interim CFO who both understood the IT MSP environment and had a proven track record of successful financial integrations.

BluWave learned the need and matched the requirements to our pre-vetted resources

Leveraging our founder’s 20 years in private equity, we have extensive frameworks for assessing PE-grade interim CFOs. We utilize these frameworks to map, assess, monitor, and maintain deep pools of the select interim professionals that meet the private equity standard. In this instance, we interviewed the PE firm to understand their specific key criteria, and then matched these criteria to the right pre-vetted candidates from our invitation-only network.

The PE firm was quickly introduced to a targeted selection of interim CFOs that fit their exact needs

After interviewing a discrete number of custom-fit candidates, the PE firm chose their preferred candidate. This person started working within two weeks of the firm’s initial outreach to us. This interim chief financial officer quickly gained the trust of the portfolio companies’ leadership, successfully consolidated financial reporting across the two separate companies, and ultimately paved the way for the new permanent CFO. The PE firm was able to drive an excellent outcome without wasting time and opportunity costs.

We pride ourselves on our ability to know the market of the niche expert resources our clients need before they need them.

Niche eCommerce Resource within Specific Budget Criteria

Firm came to us with need for expert e-commerce resource

A PE firm approached us to connect them with a specialized expert third-party resource with extensive online retail experience. More specifically, the firm wanted expertise with Amazon and Wayfair metrics in order to understand the viability of a home furnishing e-commerce business. In under three weeks, they needed to perform a competitive analysis, gain insight into key areas of the business, understand where the company could improve, and determine whether their recent explosive growth was sustainable over the next three to five years or based only on variable market conditions.

BluWave connected firm to PE-grade providers

After our initial assessment phase, we specifically vetted and introduced multiple best-in-class groups from our invitation-only Intelligent Network that had excellent e-commerce commercial diligence practices, including significant experience with Amazon, Wayfair, and several other online marketplaces. The selected group had the ability to quickly complete its work and deliver PE-grade results at an attractive price level below larger, more generalist competing alternatives.

PE firm engaged provider to gain insight into target

Within two days, we connected the PE firm client with our third-party resource. In turn, the firm retained the group and quickly assessed the viability of the home furnishings ecommerce business. With the due diligence performed, the firm gained a differentiated understanding of the company’s overall risk profile, opportunities for growth, and how they were positioned in the market.

Commercial Diligence Needed for Healthcare Target

Commercial diligence provider urgently needed for healthcare target

A PE firm client came to us with an urgent need for a provider to perform commercial due diligence on a healthcare target they had in the skilled nursing and assisted living facilities space. With an IOI on the company, the PE firm needed to understand how the business was changing in light of the COVID-19 pandemic. The PE firm needed a provider to give them insights into the impact COVID-19 specifically had on admissions rates as well as administrative processes. The information needed to be collected across six states and they needed the answers in less than two weeks.

BluWave identifies top providers with healthcare expertise

Leveraging our founder’s 20 years in private equity, we have extensive frameworks for assessing PE-grade commercial due diligence needs. BluWave utilizes technology, data, and human ingenuity to pre-map, assess, monitor, and maintain deep pools of commercial due diligence providers that uniquely meet the private equity standard. We interviewed the PE firm to understand their specific key criteria, and then connected the client with select pre-vetted commercial due diligence providers from our invitation-only Intelligent Network that fit their exact needs.

Firm engages provider and gains insight into target

Quickly after the initial scoping call, the PE firm and portfolio company were introduced to select single-shingle commercial due diligence providers with deep expertise in skilled nursing and assisted living. The client selected their ideal choice and the consultant worked quickly to provide the PE firm with the insights they needed to make an informed decision and confidently act on a unique opportunity to acquire the healthcare provider during an otherwise uncertain time.

Executive Recruiter Critically Needed for New Portco

Firm needed executive recruiter to place CEO with industry expertise

Having recently invested in a sector for the first time, a PE firm came to us with an urgent need for an executive recruiter. Knowing that they needed to place an industry expert as CEO in their new power solutions portfolio company, the firm was in need of a specialized executive recruiter that had experience and deep network connections in the nuanced sector. Ultimately, the PE firm was seeking an executive recruiter that could quickly place an experienced CEO with a background in the power solutions market in their new portfolio company.

BluWave identified PE-grade executive recruiter from pre-vetted network

Leveraging our founder’s 20 years in private equity, we have extensive frameworks for assessing PE-grade executive recruiter needs. BluWave utilizes technology, data, and human ingenuity to pre-map, assess, monitor, and maintain deep pools of specialized executive recruiters across various industries that uniquely meet the private equity standard. We interviewed the PE firm to understand their specific key criteria, and then quickly connected the client with two select pre-vetted executive recruiters from our invitation-only Intelligent Network that fit their exacting needs.

Firm engaged provider and successfully recruited CEO

The PE firm selected their ideal recruiter who started sourcing candidates immediately. With their deep network connections and intimate understanding of the industry, the recruiter was able to identify exact-fit candidates faster than generalist recruiters the PE firm had previously used. The executive search firm successfully recruited a CEO for the portfolio company who had decades of experience in the power solutions industry, prior business experience as an executive within a PE-backed company, and demonstrated financial acumen in similarly-sized companies.

PE Firm in Need of Short-Term Resource

PE firm needed short-term resources after unexpected loss

A private equity firm in our network unexpectedly lost two mid-level investment team members within a few weeks of each other. In order to avoid missing out on active deal opportunities, the PE firm needed to quickly find a short-term resource who could meet its team standards and bridge the gap while it searched for a full-time hire.

Bluwave connected firm with top-tier candidates

With our extensive private equity knowledge, rooted in our founder’s 20 years of PE industry experience, we use time-tested frameworks to assess PE-grade investment professionals for interim work opportunities with our clients. We quickly identified several candidates whose experience matched the exacting needs of the PE firm based on specific criteria outlined during the initial assessment.

Client engaged candidates and found stability during the transition

Within two weeks, a top-tier MBA with four years of relevant PE experience joined the team. The independent consultant was integrated into the core team quickly to ensure that projects stayed on course. He stayed for three months, giving the PE firm client stability and a much-needed resource while it searched for a full-time candidate.

How We Did it: Private Equity Associate Case Study

With our extensive private equity knowledge, we use time-tested frameworks to assess PE-grade investment professionals for interim work opportunities with our clients. This means when clients have a need, we can move swiftly to connect them with viable, third-party resources. When a private equity fund in our network unexpectedly lost two mid-level investment team members within a few weeks of each other, they needed to quickly find a short-term resource who could meet its team standards and bridge the gap while it searched for a full-time hire. 

For the full story, read the case study here. 

BluWave Insights: How the Agile Workforce is Impacting the Economy

Many hiring managers report that they face a talent shortage, which is why the agile workforce – independent professionals hired on a project-by-project basis – is only going to become more critical in the coming years. In my first article for Toolbox HR, a new platform for executives to learn about everything from cybersecurity trends to the nuances of “people and talent,” I explore topics related to this workforce evolution. 

What is the agile workforce?
Simply put, it’s flexible, filled with experts, and moves quickly to help companies address a wide range of talent issues. Companies can access industry- and project-specific expertise with the flexibility to quickly and efficiently adapt to rapidly changing economic circumstances – crystalized in the massive economic fallout of COVID-19. Agile workers are becoming more important all the time.  

In the article, I address the following: 

  1. Finding Professionals With the Right Skills 
  2. Why Agile Workforce Isn’t the Gig Economy 
  3. Making the Most of the Agile Workforce 

Click here to read the full article, and please feel free to share/amplify to spread the word!  

How We Did It: Cost Reduction Case Study 

PE funds across a broad spectrum of industries often approach us with specific, episodic needs. Our first step for matching them with best-in-class, third party resources is to understand the nuances and unique challenges they face. When a private equity firm acquired a leading plastics company that designed and manufactured innovative plastic-injection-molded products, the firm believed there was room for improvement and cost reductions in the company’s supply contracts. We quickly matched these criteria to the pre-vetted candidates from our invitation-only network, rooted in our founder’s 20 years of PE industry experience.

For the full story, read the case study here.

State of PE: An Interview with Huron Capital’s Gretchen Perkins

Private equity is a widely misunderstood industry – from the common belief that Private Equity firms snatch up companies just to strip them down and sell them to the lack of awareness about the pivotal role PE plays in the modern economy. Gretchen Perkins is a partner who focuses on business development at Huron Capital, and there’s nobody better to correct the mistaken assumptions about her industry and give us a glimpse into the current state of PE. Gretchen was kind enough to answer a few of our questions about the state of her industry, the effects of COVID-19 on her firm, and what she envisions for the future. 

Sean Mooney: Tell me a bit about Huron Capital’s investment focus. 

Gretchen PerkinsWe’re a middle market PE firm that implements a buy and build strategy to grow businesses. We focus on business services, consumer goods, and specialized industrial companies in the United States and Canada. We have both a control buyout strategy and a non-control equity strategy.  

SM: What are a few of the biggest myths about the PE industry? 

GP: The single biggest myth about PE firms is that we buy companies and sell them in pieces to make our money. The PE industry is a significant job creator across the U.S. – over the past ten years, PE-backed businesses created more jobs and secured more sales than other companies. There’s a reason college endowments, pension funds, insurance companies, foundations, and nonprofits invest in PE – it has been the single leading asset class over the past 20 years. There are billions of dollars flowing into PE because of the returns and the fact that the industry creates more value and is less volatile than other investment vehicles. 

Despite the perception that PE firms always take over and try to sell companies quickly, the PE industry plays a long-term game. Firms generally want business owners to stay and maintain equity in the business – they don’t just take over.   We want to make the companies substantially better over time because it’s the best interest of both our firm and our stakeholders. 

SM: What was your firm’s initial response to COVID-19? 

GP: We acted several weeks before everything started shutting down to increase support for our portfolio companies. For example, we developed a Rapid Response Playbook focused on the implementation of safety protocols and developing guidelines for remote work. There are 7,000 employees at our portfolio companies, and their safety is our top priority.  

SM: How do the prospects for recovery look?  

GP: When the crisis hit, we immediately started doing 13-week cash flow forecasts, and we’ve discovered that things aren’t as bad as we initially thought it could have been. Now we’re focused on implementing our Restart Playbook, which is designed to take a close look at business operations across our portfolio and help companies emerge from the crisis even stronger and more adaptable. We’re doing everything we can to help our portfolio companies navigate COVID-19 and the economic aftermath, but our management teams are rising to the occasion. This should serve as a reminder that in the current state of PE, firms are more interested in finding effective partners they can work with to build great companies over the long run than ineffectively micromanaging the companies in their portfolios.  

SM: What types of businesses are you focused on investing in and growing now?  

GPWe’re looking at add-on acquisitions to companies that can thrive during the crisis – insurance companies, for instance. We are also looking into food and beverage businesses that have proven to be COVID-19 resistant. But what we’re most interested in are companies that have solid leadership teams and growth potential – these are the partners that will help us move into the post-COVID-19 era in a stronger position than ever.

How We Did It: Executive Search Case Study

Finding specialized executive search firms is an area PE funds often seek our assistance, because instead of spending countless hours trying to find the right fit we can quickly match the funds with a series of vetted candidates. So, when our PE fund client acquired a founder-owned business that provides services to the niche power solutions market, they needed deep network connections beyond its immediate purview to source a highly capable CEO with industry experience. 

For the full story, read the case study here.