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Interim COO Search Lands a Permanent Executive for a Legal Claims Processor

Customer Story Portfolio Company Executive Search Interim Leadership Legal Services
A PE-backed legal claims processor needed an operator to take it from about 40,000 cases a month to 60,000 without slipping on compliance. BluWave connected the sponsor to interim COO candidates the day after scoping, and the search produced an executive strong enough to hire full time.

Service Area: Interim Leadership 

Client Type: Private Equity Firm

Service Provider Type: Interim COO

Industry: Legal Services 

The Need
Scaling Case Volume 50% Without a Compliance Miss

A PE-backed legal claims processor was handling about 40,000 cases a month and needed to reach 60,000, with no slip in compliance. Hitting that number meant rebuilding how work moved through the operation. The sponsor wanted a hands-on operator who could map the workflow, automate the bottlenecks, and build the KPIs to track progress, not an advisor who would recommend changes and leave. After a board meeting, the sponsor’s managing partner called the hire the company’s top priority. The brief was for an interim COO, with the option to convert to a permanent role that required relocating.

 

 
The BluWave Connection
Operator Candidates Presented the Day After Scoping

BluWave scoped the role with the sponsor and presented interim COO candidates the next day, each with experience scaling high-volume, process-driven operations. The sponsor’s choice proved strong enough that it extended a full-time offer, turning the interim search into a permanent hire. He relocated and started as COO within a month of signing.
The Result
A Permanent COO Measuring Throughput in His First Month

By his fourth week, the new COO was already working on the scaling goal the sponsor had set. He was able to:

  • Build a reporting baseline to measure daily throughput against the company’s production targets
  • Line up process automation partners through BluWave to remove manual bottlenecks

 
The Impact
 
  • 1 day from scoping call to interim COO candidates presented
  • ~30 days from signed agreement to COO in seat
  • Interim to permanent: an interim search that produced a full-time executive

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