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Scaling Fulfillment Operations Through Process Optimization & Automation

Customer Story Operations Healthcare

A high-growth healthcare fulfillment organization saw performance lag despite heavy warehouse automation investment. BluWave connected them to a supply chain and fulfillment operations consulting firm who was able to create a 12% efficiency improvement and 25% robot capacity improvement.

Service Area: Operations Performance Improvement & Supply Chain

Client Type: Portfolio Company

Service Provider Type: Supply Chain & Fulfillment Operations Consulting Firm

Industry: Healthcare

The Need
Automation Investment Wasn't Delivering Expected Performance

A high-growth healthcare fulfillment organization, scaling its national network and investing heavily in warehouse automation, saw performance lag despite that investment. One conventional distribution center underperformed peer facilities, and a newly automated site plateaued at roughly half its planned throughput. The client needed an independent, data-driven assessment to separate operational issues from technology limitations and build a practical roadmap to hit targeted capacity, productivity, and service levels.
The BluWave Connection
Connecting to Fulfillment and Automation Expertise 

BluWave quickly connected the client to a top-performing supply chain and fulfillment operations consulting firm with deep experience in distribution automation. The selected provider had direct expertise in diagnosing operational root causes and delivering data-driven, scalable fulfillment roadmaps.
The Result
A Data-Driven Roadmap to Higher Capacity and Efficiency 
The consulting firm was able to achieve several operational improvement measures within 12 months, including:
  • Identified low-cost improvements to lift productivity 8-12% with less than $250K in capital investments.
  • Built a 3-year automation roadmap prioritizing transformational investment over diminishing return spend
  • Delivered Goods-to-Person across slotting, order allocation, and robot task prioritization
  • Established scalable operational standards to guide future facility and automation expansion
The Impact
 
  • 12% efficiency improvement, with less than $250K in capital investment, within 12 months.
  • 3-year ROI case built for automation investment.
  • 25% robot capacity improvement identified, no major platform changes.

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